Network Status
Live metrics across all backbone routes and 18 Points of Presence.
For real-time incident reports, contact our NOC at +359 2 420 0300 or noc@sofia-connect.net.
Overall Uptime — Last 30 Days
99.98%
Across all services and PoPs
Route Health
Service Status
IP Transit
99.99%
< 1ms
Ethernet / L2VPN
99.9%
< 1ms
DWDM Wavelengths
99.999%
< 1ms
Dark Fibre — Sofia metro
99.9%
N/A
NaaS Portal
99.95%
< 200ms
DNS Services
99.99%
< 10ms
Uptime History
Last 90 days
SLA Commitments
IP Transit
99.99%
≤52 min/mo
15 min
4 hours
DWDM Wavelengths
99.999%
≤5 min/mo
15 min
2 hours
Ethernet / L2VPN
99.9%
≤43 min/mo
30 min
8 hours
Dark Fibre — Sofia metro
99.9%
≤43 min/mo
30 min
24 hours
The Dark Fibre SLA covers the in-service Sofia metro dark fibre only. Planned routes to Kalotina and to the Greek border are excluded until their in-service dates.
Scheduled Maintenance
No scheduled maintenance
Maintenance windows are typically scheduled Tuesday–Thursday, 02:00–06:00 EET with 72-hour advance notice to all affected customers.
Contact NOC
Our NOC is available around the clock to assist with any network issues or service-affecting events.